I’m a Senior Technical Writer working in the software as a service space, with experience in higher education and the video game industry. I am currently the Team Lead for Knowledge Management at Power Factors where I am responsible for: Release notes, user guides and customer-facing documentation for Field Service Management (FSM) and Asset Performance Management (APM) software. Multiple Knowledge Bases and Content Management Systems. Internal software and process documentation. Competencies Technical Writing I've written two editions of 3D graphics software manuals during a stint in the early gaming industry. I'm currently working in the renewable technology sector where my focus is on user-focused documentation for Asset Performance (APM) and Field Service Management (FSM). Knowledge Management I build and administer Content and Knowledge Management Systems in Drupal, Salesforce and Freshdesk. I also publish release notes, user manuals and process documentation in collaboration with product and software development teams in Europe, Asia and North America. Project Coordination I've spearheaded the migration of several knowledge bases to a single content management system. I've also helped maintain the integrity and quality of customer-facing resources during several platform upgrades and organizational restructures. Systems & Operations I've designed and implemented systems to help improve efficiency and reduce effort for small teams. I've also enabled asynchronous collaboration between groups across different time zones through platform integrations and automation. Visual Communication As a Web Designer and Comic Illustrator, I'm well-versed in user experience design and narrative techniques that can help users with different skill levels understand complex processes. I am also proficient in Graphic Design and Print Publishing. Links to My Work Power Factors Here are some publicly available examples of user documentation I've written for Power Factors : Power Factors Support Portal Basics Power Factors Support Portal Knowledge Base Drive O&M: How to log in with Multi Factor Authentication Drive O&M: User Account Deactivation User Guide Greenbyte: Sign up and Log in McGill University Here are some short articles on website techniques I've written for McGill University Web Services : No ifs, ands, or buts with Enhanced Conditionals Keeping forms short and sweet with Advanced Grid A new way of looking at Channels Events Webforms and Security: Three things worth repeating Tweet yourself right Dude, where's my menu? Webform Security: Protecting user data Walk the line: webform fields can now be displayed horizontally From list to grid with the new "grid" class Styling webform emails and confirmation pages So you've accidentally deleted a page on your site Redirects: 6 questions, 6 answers WMS Pro Tips: Featuring Webforms Articles are now beta than evah Testimonials “Lee-Yan Marquez has been promoted to Team Lead Knowledge Management. Showcasing exemplary professionalism, dedication, and a sense of organization, all with enthusiasm and a great sense of humor. Throughout the years, she grew from a skillful team member to a leader, quietly yet expertly shepherding undertakings such as the PF Community portal configuration and the Freshdesk migration.” Magnus Henriksson Chief Customer Officer Power Factors “The new admissions website is outstanding. I keep hearing such positive feedback! Please accept my sincere thanks to you and the entire project team for your hard work and effort.” Ollivier Dyens Deputy Provost Student Life and Learning McGill University Let's stay in touch I'm interested in fully remote work in the Eastern Standard Time zone, as well as hybrid opportunities within the island of Montréal. First Name Last Name Phone Number Email Message Submit Thanks for submitting!