I've written two editions of 3D graphics software manuals at my first job in the gaming industry. I'm currently working in the renewable technology sector where my focus is on customer documentation and training for Asset Performance (APM) and Field Service Management (FSM).
I build and administer Knowledge Management Systems in Drupal, Salesforce and Freshdesk. I also regularly publish release notes, user manuals and process documentation while collaborating with product and software development teams in Europe, India and North America.
I've coordinated the migration of multiple knowledge bases to a single content management system. I've also helped ensure the integrity and quality of customer-facing resources during several platform upgrades and organizational restructuring.
Systems & Operations
I've designed and implemented systems to help improve efficiency and reduce effort for small teams. I've also enabled asynchronous collaboration between groups across different time zones through platform integrations and automation.
As a Web Designer and Comic Illustrator, I'm proficient with using stylistic and visual techniques to elevate user experience and address ambiguity when describing complex processes to users from different backgrounds and skill levels.
Links to My Work
Here are some publicly available examples of user documentation I've written for Power Factors:
Here are some short articles on website techniques I've written for McGill University Web Services:
Chief Customer Officer
“Lee-Yan Marquez has been promoted to Team Lead Knowledge Management. Showcasing exemplary professionalism, dedication, and a sense of organization, all with enthusiasm and a great sense of humor. Throughout the years, she grew from a skillful team member to a leader, quietly yet expertly shepherding undertakings such as the PF Community portal configuration and the Freshdesk migration.”
Student Life and Learning
“The new admissions website is outstanding. I keep hearing such positive feedback! Please accept my sincere thanks to you and the entire project team for your hard work and effort.”
“Lee-Yan brought her diverse skill set to the fore while working for me at K2. A truly great find, cool designer to collaborate with and an asset in any design crew.”