top of page
Pencil portrait of Lee-Yan Marquez

I’m a Senior Writer with experience in higher education, sequential storytelling, SAAS, and the video game industry.

Most recently, I worked as a Knowledge Management Team Lead who was responsible for:

  • Release notes, user guides, and customer-facing documentation for Field Service Management (FSM) and Asset Performance Management (APM) platforms.

  • Multiple Knowledge Bases and Content Management Systems.

  • Internal software and process documentation.

Competencies

Sequential Storytelling

I've authored and illustrated a full length graphic novel, a well-regarded three-issue limited series, and a slice of life comic strip.

Technical Writing

I've written two editions of 3D graphics software manuals while working in the gaming industry. I've also created user documentation for Asset Performance (APM) and Field Service Management (FSM) in the renewable energy sector.

Knowledge Management

I've built and administered content and knowledge management systems in Paligo, Drupal, Salesforce and Freshdesk. I've also published release notes, user manuals and process documentation while collaborating with product and software development teams in Europe, Asia and North America.

Project Coordination

I've spearheaded the migration of several knowledge bases and content management systems. I've also been responsible for customer resources during platform upgrades and organizational restructures. 

Systems & Operations

I've designed and implemented systems to help improve efficiency and reduce effort for small, decentralized teams.

Visual Communication

As a designer and illustrator, I use design and narrative techniques to help users understand complex processes. I am also proficient in Graphic Design and Print Publishing.

Links to My Work

Please reach out to request writing samples. In the meantime, here are some publicly available documentation that I have written.

Testimonials

Sequential Storytelling

“Three-issue comic book series The Impostor debuted in 2009, winning praise for its refined art and storytelling.”

From Earth's End: The Best of New Zealand Comics
Random House New Zealand

Design and Visual Communication

“The new admissions website is outstanding. I keep hearing such positive feedback! Please accept my sincere thanks to you and the entire project team for your hard work and effort.”

Ollivier Dyens

Deputy Provost

Student Life and Learning  
McGill University

Technical Writing and Project Coordination

“Showcasing exemplary professionalism, dedication, and a sense of organization, all with enthusiasm and a great sense of humor. [Lee-Yan has grown] from a skillful team member to a leader, quietly yet expertly shepherding undertakings such as the PF Community portal and the Freshdesk migration.”

Magnus Henriksson

Chief Customer Officer
Power Factors

Let's stay in touch

I'm interested in remote part-time and contract opportunities in the Eastern Standard Time zone, as well as fulltime hybrid work within the island of Montréal.

Thanks for submitting!

bottom of page